FAQ

In order to open an account, please select "My account" found in the top right corner of the home page. You must then select "Create new account" and fill in the blank fields.

The commercial account is for registered Canadian businesses. This account comes with many features such as commercial pricing, a custom order sheet, a dedicated account manager, sourcing services through our network of manufacturers, and dedicated stock allocation.

Although a wide range of our products are online, some may not be posted. If you are looking for a specific product that you cannot find online, please send an email to our customer service with the details of the item and we will get back to you.

Absolutely! We can send one of our representatives to your company to discuss and help determine your specific needs. We offer a tailored on-site needs analysis in order to help you decide which products are better suited for your operations.

All of our products come with the manufacturer's warranty. For further information, please contact customer service at sac@prolificproducts.ca.

The shipping and handling fees will vary according to the destination address, and the weight and dimensions of the packages. Otherwise, orders of $100 or more  within 100km of Montreal will be subject to free delivery. 

In order to process a return, you must obtain a return authorization number from our customer service department. Products must be in original packaging and must not have been used for a full refund or exchange of the product you purchased. 

Prolific Products inspects all returns and reserves the right to refuse credits on damaged, used or non-resalable items.

Shipping errors, missing items, or damages must be reported to Prolific product's customer service at sac@prolificproducts.ca. Please take a picture of the damaged item and submit it along with your email in order to process a return or refund.

Prolific Products inspects all returns and reserves the right to refuse credits on damaged, used or non-resalable items.